Testimonials - Reviews

 

At Benross Home Services Ltd., we are proud to have received the following recognition for our contributions to the community as a premier provider of services for the Calgary area. We also have made the desicion to publish our not-so-good reviews as we believe in being upfront and honest! WE may not make everyone happy but WE DO TRY!


 
Benross Home Services Ltd.

Julie from Calgary

2018 - Trusted Pros review

Home Repair

Keith and his staff were amazing to work with. They were transparent, open, and honest throughout the home repair. They were all extremely professional and skilled. I was thrilled with the results of their work.

 

 

Paul from Calgary

2018 - Trusted Pros review

Installation of Vestibule Entrance

Keith was an absolute pleasure to work with. His team came in and completed their job quickly, efficiently, and with great workmanship. I would definitely recommend Keith and his company.

 

 

Lorene from Calgary

2018 - Trusted Pros review

Family Room/Bathroom renovation

To me, Benross Homes Services was like finding a lucky ticket! I immediately felt comfortable with Keith upon his first visit for estimate, and he kept true to our budget upon completion of the work. The flexibility to tackle the "changing" reno needs as they arose was amazing and they were in contact with us each step of the process. Keith, Anne and their team were thorough, thoughtful and efficient.
Having heard reno horror stories from friends and some of their contractors, I felt so very fortunate having Keith and his team onboard.
I would definitely use Benross again, in a heartbeat!

 

Cindy from Calgary

2017 -Trusted Pros review

Main Floor/Upstairs Renovation

We completed a renovation of the main floor and a portion of the upstairs level of our home this fall with Benross and we are extremely pleased with the work. The project was on budget, on time, (in fact, some days it was a scramble to clean out areas and keep ahead) and the quality of work was first rate. Keith was always available and didn't bat an eye when asked "can you also look at this". Dean and Neil were very friendly, professional and did a fantastic job. When you talk about integrity and trust, Keith and his staff are top notch.

 

Dave from Calgary

2017 - Trusted Pros review 

Build and Install Custom Murphy Bed, Repair and Refinish Damaged Windows, Plumbing, Electrical, Painting, Misc Repairs, Finishing +++

Our first encounter with Keith McTaggart was in 2004 whilst he was in the employ of a reputable builder as their trusted “finisher”. If things weren’t right, Keith made them right long before we knew about Mike Holmes. It was pretty simple, we identified any areas of concern, contacted Keith, discussed them and he devised elegant and effective solutions with no need for subsequent intervention.
A few years have passed since that major renovation and a few minor items required attention around the homestead. Lacking the requisite skills ourselves, we started with what we knew and did a search for Keith. The miracles of Google led us to Benross Home Services where very little has changed in terms of quality of work, reliability, trust and the character of the proprietors and their team of talented professionals. Keith was presented with a new version of “the list” and the work was performed on-time, on-budget and perhaps more importantly, with care, consideration and skill.
Benross Home Services certainly reminded us that the great qualities that we recognized in 2004 are still front and centre more than a decade later. We would recommend Keith’s team without reservation and will certainly use them again, if they will put up with us.
 
 

Barb from Cochrane

2017 - Trusted Pros review 

Basement Development

Hiring BenRoss was one of the best decisions I have made. Keith and Anne were very friendly and helpful throughout the entire process. My basement was a blank canvas so while I had a vision of what I wanted, I certainly needed help with the construction details. Their crew was extremely friendly and skilled. It was important to me that the finished basement have the same finished look as the rest of my house. They did an amazing job and completed the project to my total satisfaction. I would definitely recommend them to others and will call them again if I need anymore work done.

 

 

Thomas from Calgary

2017 - Trusted Pros review

Bathroom Shower Repair

I contacted Keith in regards to a shower leaking badly. He and his team provided options for the fix, performed in the timelines agreed to and left a professional result. I would not hesitate to recommend or use him again. I told him he is on speed dial now!!

 

 

Michael from Calgary

2017 - Trusted Pros review 

Home Renovations

Keith and Benross were referred by a colleague of mine. I retained Keith initially for my home in Tuscany for a renovation of my main floor and upstairs. I had a budget in mind so The things that I wanted done needed to fall within that budget. The service, quality and attention to detail were excellent. Keith was able to keep to the budget I set. I was very pleased. Keith himself was easy to deal with and very responsive. His team was also very professional. For that renovation I rate the overall experience as excellent.
My wife and I then retained Keith for a complete renovation of our other home that we purchased together. This renovation was a total gut of the main floor, kitchen, garage, and upstairs bedrooms and bathrooms, etc. We went pretty high end on everything. This process was more in depth than my previous renovation and each step of the way was vey well managed by Keith. He kept to timings and deadlines. Both Keith and Anne had excellent suggestions for many of the decisions we had to make. The result couldn't have been better. My wife and I absolutely love or "new" home. For this renovation I rate the overall experience as exceptional.

 

 

Aubrey from Calgary

2017 - Trusted Pros review 

Sand and Refinish Window Trim

I've used Benross Home Services for two separate jobs. The first job was a couple years ago and to fix a draft in my front door. They came up with and implemented a solution that works and has proved durable. Last month they sanded and refinished my window trim on exterior of house including colour matching to other trim. Found them to be great on both jobs, really nice work. Wouldn't hesitate to recommend them and will use them again.

 

 

Deena from Calgary

2016 - Trusted Pros review 

General Repairs, Staircase/Drywall (Carpentry), Plumbing, Electrical

Benross is simply fantastic, I use their services about 3 or 4 times a year, first used their services over 7 years ago and have thrown a variety of home repairs/ improvement their way. Reliable, flexible, high quality work and a sincere commitment to customer satisfaction is why Ann and Keith are a trusted partner to me and my home!
Don't know what I would do without them!
Deena

 

 

Casey from Okotoks

2016 - Trusted Pros review

Complete Repair of Water Damaged Wall & Window, Minor Kitchen Renovation

We can say without reservation that the personnel employed by Bennross were very professional and their workmanship was without equal. For anyone requiring reliable, cost effective work, large or smal, we highly recommend Bennross Home Sevices.
Casey & Renee

 

 

John & Rebecca from Calgary

2016 - Trusted Pros review 

Replacement of Several Large Leaking Windows on a House with a Walkout and Stucco Exterior

Keith and Anne provide an amazing level of customer satisfaction.
Several very large view windows had started to leak, damaging the hardwood and lower ceilings. Keith was able to identify the issues when others could not. Keith was able to work with the window manufacture to get a high quality window that is engineered to deal with some unique and extremes of weather.
What sets Keith apart, is that he just deals with all the stuff that comes up after you open up a leaking and rotten wall cavity. Keith has great communication skills, he talked us through each step of the restoration process in a clear and concise manner. His crew did not try to cut corners, but they did not create a bigger job that what was there.
We have a quality house that we did not have before thanks to Keith and Anne. It is never fun to have to deal with restoration. Keith and his crew kept it moving and did a quality job.
Our thanks to Keith, Anne and their crew. They did an amazing job for us.

 

 

Bruce from Calgary

2016 - Trusted Pros review

Removed and Reinstalled Front Door Frame

You can't go wrong with these guys.
I had an unusual situation: when moving into my new home, my electronic organ would not fit through the front door. The door and frame had to be completely removed and re-installed. And when I moved out of the house several years later the same thing had to be done to get the organ out. Benross handled the job both times, and what impressed me about them was not only the expertise they had, but the courteous concern with the job they showed. They did it and did it right. And by the way, on selling the house, the front door fit better than it had when we moved in.

 

 

 

Esther from Airdrie

 

2016 - Trusted Pros review

Repaired Dents to Walls and Banister

Benross was great! They promptly replied to my initial email. They followed up on email when I didn't respond because their initial quote ended up in my Junk Mail folder. Our contractor came on time and even waited for 5 minutes in our driveway as he was early. Our contractor came to the door with all of the equipment that he needed. He was cheerful. His work was professional and clean. We would definitely work with Benross again!

 

 

Tanis from Chestermere

2016 - Trusted Pros review

Bathroom Fan Repair

The service was friendly, incredibly quick, and everything looked great when it was done! Afterwards I asked about a spot in the house that was missing baseboards (to get an idea of cost for the future) and he offered to do it for me on the spot! These guys really went above and beyond for me, which was nice as I was having a tough time with another handyman service! No more of that, I only need one number for the future, and it's these guys!

 

Tom from Calgary

2016 - Trusted Pros review

Bathroom Renovation - Demolition and Removal, New Floors Tub, Tile, Vanity and Sink

The process starting with communication, budget, demolition, workmanship, and final inspection was all excellent.

 

 

Tara from Calgary

2015 - Trusted Pros review

Basement Water Damage - Repair Work

Keith was exceptional in helping us in a very high stress & time-constraint environment.
We had water damage to our basement due to an extraordinary storm that hit our city at the same time we were away and didn't have our gutters down. This was all at the same time the house was sold.
We had to determine extent of damage, cause of the water damage and mitigate the loss & repair damage under very tight timeframe.
Keith responded immediately to our call and came to our house. He quickly identified the source of the problem (unsealed enlarged basement window) and was very thorough in where the damage was and steps to take to repair. The damage was not as bad and the repair work was not as extensive as initially thought.
Keith was extremely helpful, solution-oriented and was so quick in his response in what the actual cost for repair work. His approach was what one would expect from a great contractor as he thought of what was best for his customer.
This allowed us to go ahead with the sale to the new owners. They had their confidence restored that the house was just as great as they thought when they bought it.
We can't thank Keith enough in what he was able to do for us and will continue to use him when we need any home renovation/repair work completed.
We highly recommend his business to any homeowner who needs work done.

 

 

John & Rebecca from Calgary

 

2015 - Trusted Pros review

Ensuite Bathroom Renovation - Claw foot tub

Rebecca and I would like to thank Keith and the Benross Home Services team.
We utilized Benross Home Services for the update of our Ensuite. The old 42x72 fiberglass tub was removed and a cast iron claw foot tub with free standing faucet installed in its place. This renovation was more complicated than normal as the tile floor is over gypcrete that has hydronic heating pipes running through it.
Keith and his crew started on the scheduled date and worked efficiently through the complete project. With any reno there are the unexpected issues that come to light. Keith worked with us to ensure the project continued to move forward with each change and addition.
You cannot tell the Ensuite was renovated, Keith did a fantastic job tying the new work into the existing bathroom.
We would highly recommend Keith and Benross Home Services, thanks Keith.

 

 

Karen from Dewinton

 

2015 - Trusted Pros review

Dog Run, Ceiling Repair and Custom Shelf

I have used Benross for three jobs and will continue to use them when needed. Very helpful and tidy and they consistently communicated with me throughout the process. Very happy!

 

 

 

Kathy from Calgary

2013 - Trusted Pros review

Attached Garage Renovation

Benross Home Services recently completed an under drive garage renovation for us. We were dubious about going ahead with the renovation just as winter was beginning, but in fact the project was completed in only a couple of days more than the three weeks we were promised, and just in time for our cars to escape the first big snow. As with most renovations, there were some unforeseen issues, but they were addressed and resolved as appropriate and we were kept informed throughout. The workmen arrived as scheduled, were competent, and a few changes that we requested to the original contract were accommodated without difficulty. Throughout, Benross was responsive to our concerns, and I can say that this renovation was actually a pleasant experience. We are equally pleased with the quality of the work and the end result. In brief, Benross was prompt to respond to our original inquiry on its website (unlike some other contractors), started and finished the job on time, was competent, responsible and trustworthy. I can recommend Benross Home Services without reservation.

 

 

 

 

 

"...they did an amazing job....."                       trustedpros.com

Keith and Anne provide an amazing level of customer satisfaction.
Several very large view windows had started to leak, damaging the hardwood and lower ceilings. Keith was able to identify the issues when others could not. Keith was able to work with the window manufacture to get a high quality window that is engineered to deal with some unique and extremes of weather.
What sets Keith apart, is that he just deals with all the stuff that comes up after you open up a leaking and rotten wall cavity. Keith has great communication skills, he talked us through each step of the restoration process in a clear and concise manner. His crew did not try to cut corners, but they did not create a bigger job that what was there.
We have a quality house that we did not have before thanks to Keith and Anne. It is never fun to have to deal with restoration. Keith and his crew kept it moving and did a quality job.
Our thanks to Keith, Anne and their crew. They did an amazing job for us.

 

"I highly recommend them to anyone........"   trustedpros.com

Photo by Nagy-Bagoly Ilona/iStock / Getty Images

I have hired Benross Home Services for one major renovation (over $100K) and two medium renos ($50K each) in two different locations and found them to be absolutely professional and a breath of fresh air in a market like Calgary. The secret is to treat people the way you want them to treat you. If they are doing work for me whether on site or at suppliers I pay their time, that way I don't need to go to IKEA and figure out how to order kitchen cabinets and all the parts required. By the way, they have an IKEA expert, Murray who knows his way around this stuff very well.

They clean up after themselves and most important of all; they finish the job, so you don't have to hound people to get defficiencies completed.

I highly recommend them to anyone, and have done so to at least 3 friends of ours who have also had good experiences with them.Very fair and trustworthy, they should charge more.

Kim , Calgary, AB

 

"....much to my surprise and pleasure, you and your team made it as comfortable for us as possible. The days went quickly and the comportment of you and your workers was always congenial and good-humoured.  So, thank you."

On another topic of gratitude, we also appreciate your striving for excellence in your work.  Your strict and very high standards and your attention to detail reflects a code of honour that you carry with youthroughout your activities. 

We had not been looking forward to the chaos and disarray that a renovation usually entails.  The upgrading of both of our bathrooms was going to be especially disruptive.  One doesn’trealize how much a bathroom affords us the benefits of being civilized.   There is much in a bathroom that elevates our lifestyles from those of caveman: our daily ablutions all done within the comfort and privacy of a relatively small but pivotal room in the house.

But, much to my surprise and pleasure, you and your team made it as comfortable for us as possible. The days went quickly and the comportment of you and your workers was always congenial and good-humoured.  So, thank you.

I too shall miss my morning companion.  I would arise very early, the household asleep around me, sit down at my computer, my cup of decaf coffee beside me and open up your emails. There I would enjoyably discover the progress that had been made and the schedule of the day’s events.

Take care, Pamela, Calgary, AB

 

They're prices are very competitive, and their work is outstanding, but it's also their integrity that struck me..."    trustedpros.com

We have used Benross Home Services for some home renovations recently. Over the years we've had a number of contractors in to do work for us as we upgraded our home, but none of them compare to the excellent service we have received from Benross Home Services.

Not only are they extremely helpful on the phone, but they respond quickly, do outstanding work, are there to advise, and wouldn't take on a job they felt they couldn't deliver on. 

They're prices are very competitive, and their work is outstanding, but it's also their integrity that struck me.

I will continue to call on Benross in the future, and would highly recommend them to anybody who requires a great contractor, great pricing, amazing workmanship and honesty in their work. They're awesome! 

Sincerely, Alan and Dana B. Calgary,AB

 

"immediate response was the first thing that separated them from the other handymen..."    Service Magic

"We had numerous jobs which needed attending to in our new house. Benross responded to our 'phone message promptly and provided a very reasonable estimate. 

This immediate response was the first thing that separated them from the other handymen we called. They attended to the work as arranged, were competent, professional and very pleasant to deal with. 

We were very happy with the standard of their work and their prices - we intend to use the company again and can confidently recommend Benross to anyone requiring their services. "

- Hazel, Calgary, AB

 

"Very pleased with the work performed...."   Service Magic

"Very pleased with the work performed. Professional,timely and most importantly honest pricing and service. " - Diana, Calgary, AB

Remodeling and Home Design


"They did a good job and were very accommodating...."    Service Magic

"They came through when finally asked to come. they were very patient as I worked through the challenges of my project. They did a good job and were very accommodating. 

They also offered to be available should I need anything else.

Overall I was very satisfied." - O.D. Calgary, AB


".....reliable,on time."    Service Magic

"Professional,neat,clean,polite,good communication,reliable,on time." - Alison F., Calgary, AB


".......Would and will use them again."      Service Magic

"They were excellent. Did the job required. Came in on budget. Would and will use them again." - Carol W. Calgary, AB

“I wanted to let you guys know that your handyman was great to deal with. He was well presented, tidied up after himself and pleasant to deal with.
I am glad that I called your company and hope to deal with you again.”
— Larry, Calgary, AB

THE CHALLENGES - 

The next reviews were challenging situations, we do not like to get any negative response but we understand it will happen and we will deal with them. We felt being transparent is an essential part of being a good business.

Door jam repair

Dianne in Calgary 3 | Sep 01, 2012 (Can be seen on Homestars.com)

While returned from an unscheduled trip out of town to discover I had been a victim of a B& E and garage vandalism... I really appreciated the prompt response provided but the cost was high for such a temporary repair - the price would seem to be for a new door not a temporary fix. I wanted to be able to lock the door when I returned to work. .... when I mentioned these concerns amongst others the response was that although I "may be replacing the door soon, but I believe his repair to be… read more more than temporary." Really? the door is covered with adhesive and I need to slam it to close it, the lock sticks... if this is acceptable as a permanent repair, we do live in different worlds. Also - they charge a processing fee for using a method of payment that they advertise as one they accept. Because I had not read the agreement or signed a contract I did authorize the charge. However, my concerns did not change and I will not use this company again.

Company Response:

Upon review, it is my belief that this customer has some legitimate concerns. They will be addressed. We intend to present a scenario to this customer which we hope will put their concerns to rest.

NOTE OF THANKS FROM BENROSS - Thank you for the feedback , whether positive or negative, we take it seriously and use it to help us serve you better

 

 

Bathroom Demo

E Engeles in Calgary 1 | Apr 25, 2011 (Can be seen on Homestars.com)

Bathroom demo completed on time. Ben Ross subbed work to another contractor who was not given the complete scope of reno work and therefore did not complete all of work. We therefore short paid the contractor as work was not completed as per specified in writing. Quality of work issues arose (product not installed as per specifications) and company would not repair unless we meet to pay for the work not initially completed. Had used company previously with good results but obviously too busy to ensure on going quality controlread less

Company Response:

This customer wrongly assumes that we would ever charge extra for incomplete or substandard work.Or that we would not do all we could to fix any problem. They did not give me a chance to meet with them at which time I had every intention of making right the issues at hand. It is also important for me to put forward that I did not subcontract this job but gave the job to a tile contractor whom this customer paid directly. I tried only to act as a liason and help each party get the desired result. This obviously backfired on me. Not only have I not received a penny for this, I am also "on the hook" to pay the tile contractor the balance owing (about $370). He did exactly as I outlined in my emailed estimate. The fact that this estimate did not correspond exactly to this customers to do list, was my oversight which I was more than willing to be accountable for. Had I been given the opportunity, we would not be here now. It's a difficult business to be sure folks! If only we weren't human..

 

Client Follow up: (Can be seen on Homestars.com)

Keith McTaggart, Owner/President responded to my concerns - refunded the original call out fee, installed my new door and restored my faith in contractors. I consider the first contact an unfortunate misunderstanding - and the follow-up by Keith and his staff shows a lot of character. Thanks for making this right!    - Dianne

Company Response:

Thank you Dianne, for giving us the opportunity to put this right. 

Keith McTaggart